Samsung Galaxy S26 Ultra users are up in a critical software blocker preventing them from activating their devices. The latest One UI 9 software update comes with a bug that causes the device to become unusable for new setups. The problem is significant as it prevents users from using the device after performing a factory reset. This problem is caused due to failed server connections during initial setup.
Factory reset setup fails due to server connection errors
The problem is confined to the Samsung Galaxy S26 Ultra device with One UI 9 software. Users report that the device is not able to connect to the Samsung servers while trying to log in or agree to the terms. The Samsung employees have confirmed this bug on Samsung Community Forum. It seems that the problem is not hardware-related and is more to do with the authentication servers.
There are multiple ways to avoid the blocker. Switching to Wi-Fi network instead of mobile data may help some users. Users can log out of Samsung account before setting up and agree to the terms on another device. This bypasses the server check which is causing the error message.
At present, Samsung has not given any timelines for the firmware solution or the fix on the server side. The company has acknowledged the problem but has not given any immediate patch. Those who have updated may have to fall back to the previous versions of software. This is an example of the possible instability of the initial software updates in high-end smartphones.
There have been previous reports of similar stability issues with the Samsung Galaxy Z Fold 8 and other recent devices. The problem that is reported on the S26 Ultra is consistent with the trend of configuration problems after the software update. Consumers need to weigh the benefits of One UI 9 against the potential disruption in setup. It is important for Samsung to fix the problem with the server connectivity to ensure the trust of its users in the update process.
Source: NotebookCheck
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