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CD Projekt RED Tech Support Overwhelmed by Complaints After The Witcher 3 Remaster Release

Simon Ellis 0 comments 2 min read

CD Projekt RED's tech support is overwhelmed by complaints following the late September release of The Witcher 3: Wild Hunt- Remastered, which launched with significant technical issues.

CD Projekt RED Tech Support Overwhelmed by Complaints After The Witcher 3 Remaster Release
GAMES

CD Projekt RED released The Witcher 3: Wild Hunt – Remastered on consoles and PC in late September, bringing graphical improvements and refined gameplay mechanics to a classic title. The launch immediately triggered technical problems, graphical bugs, and save issues for many players. This situation highlights the challenges of remastering older codebases, where stability often lags behind visual upgrades. Buyers and long-time fans should expect potential disruption to their gaming sessions until the developer resolves these critical errors.

Save corruption and graphical bugs disrupt launch for PC and console players

The remastered version updates the original experience with various game system improvements while maintaining the core narrative structure. CD Projekt RED deployed these changes across multiple platforms simultaneously, targeting both dedicated PC gamers and console users. However, the immediate aftermath of the release revealed significant instability that disrupted the intended player experience. The developer has acknowledged the severity of these post-launch issues by adjusting their support operations.

Technical support teams are currently overwhelmed by the volume of complaints regarding graphical bugs and save file corruption. The company states that they cannot process these support tickets promptly due to the sheer number of reports flooding their systems. Several patches have already been released to address specific bugs, save issues, and graphics problems identified by the community. These initial fixes represent the first step in stabilizing the game for affected users.

The developer continues to prepare subsequent updates for the game as they work through the backlog of reported errors. Players can monitor official channels for upcoming stability improvements and bug fixes. The current focus remains on resolving the most critical technical barriers that prevent players from accessing their saved progress. The studio has committed to maintaining active development on these patches to restore full functionality.

Source: IXBT

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