EA faces criticism over the digital rights management system used in its 2011 title Dead Space 2. The publisher implemented the TAGES SolidShield DRM, which restricts users to five active machine activations. This limit has become a significant point of contention for players who have exceeded the allowance over the years.
Store listing fails to warn buyers about strict DRM lockout or missing reset tool
The core issue stems from EA removing the activation reset tool for the game years ago. Users who reach the five-activation cap cannot reactivate the software on new hardware. The game remains available for purchase on Steam, but the lack of a reset mechanism creates a permanent lockout for affected accounts.
Dead Space 2 continues to sell for 19.99 USD (about $19.99) on Steam. The store listing does not warn buyers about the strict DRM lockout or the absence of the reset tool. The product page still links to a defunct deauthorization page, adding to the confusion for new and existing customers.
Consumer rights advocate Louis Rossmann has publicly criticized the situation. He argues that EA collects payment for the game but fails to support the customer's ability to activate it. Rossmann describes the current state as a moral and ethical failure to provide access to purchased content.
Rossmann also noted that the online disclaimer for the game has not been updated to reflect its unsupported status. The store description retains the original text despite the removal of the activation reset tool. EA has not confirmed the launch window for any potential fix or policy change.
Source: NotebookCheck
