ASUS canceled a pre-order for its ROG 20th Anniversary Bundle after the buyer had already paid $10,349.96. The event illustrates potential challenges when acquiring premium hardware bundles amid shifting supply conditions. Customers purchasing exclusive kits may encounter order cancellations without advance notice. The cancellation occurred even after the company generated a shipping tracking number for an August 7 delivery.
Buyer faces $500 price hike after order cancellation
The bundle includes four specific components: the ROG Crosshair X870E motherboard, the ROG Ryujin 360 liquid cooler, the ROG Thor 3000W Titanium III power supply, and the ROG Astral RTX 5090 graphics card. ASUS returned the package to the buyer without providing an explanation for the cancellation. This sequence of events left the customer without their hardware despite the initial payment confirmation.
Reordering the exact same four components now costs $10,849.96. This price represents a $500 increase over the original $10,349.96 charge. The additional cost stems primarily from the ROG Astral RTX 5090 graphics card. NVIDIA reportedly raised prices for this component due to increased GDDR7 memory costs. The price increase aligns with reported market adjustments for next-generation GPU components.
Other customers who pre-ordered the same bundle reportedly received their hardware without issues. Other customers who pre-ordered the same bundle reportedly received their hardware without issues, indicating an isolated incident. We do not know yet whether ASUS will honor the original price for this specific buyer. The company has not offered any compensation for the mix-up or the price increase.
The buyer must decide whether to pay the current price of $10,849.96 or await an unknown resolution. The price difference between the original and current bundle totals $500. ASUS has not yet confirmed whether it will honor the original price or offer compensation.
Source: TweakTown
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