Retroid Pocket Nova buyers are receiving empty boxes or water-damaged devices instead of their handheld consoles. This shipping failure directly impacts consumers who have paid for hardware that never arrives in working condition. The issue stems from logistics errors rather than product defects, leaving customers without their purchases and unable to get immediate help from the manufacturer.
Logistics errors leave customers without handhelds while support is delayed
Multiple users on Reddit have reported receiving packages that appear tampered with or completely empty upon arrival. These incidents are linked to shipments passing through Chicago via YunExpress and GOFO, a third-party delivery service. Some customers describe finding wet packaging and broken controls, indicating physical damage during transit.
The company is currently unable to process support requests because it is observing the National Day holiday. Retroid and other Chinese-based firms are closed until October 8, which delays any potential resolution for affected buyers. Users are advised to contact their payment providers directly to request refunds for the undelivered or damaged goods.
This situation highlights a significant breakdown in the supply chain for the Retroid Pocket Nova. Buyers should monitor their shipments closely and report any discrepancies immediately to their banks or credit card companies. The delay in official support means customers must navigate the refund process independently until the company resumes operations.
Source: RetroHandhelds
Discussion
0 comments